Verloop.io, the AI-powered customer service automation company has partnered with National Takaful Company (Watania) PJSC in Abu Dhabi to offer an end-to-end seamless customer experience to new and existing customers of Watania Motor Insurance. With the latest partnership, Watania’s customers will now be able purchase a motor insurance without having to wait or ask for human assistance.

“The deployment of Watania end-to-end motor insurance is another milestone for Verloop as it showcases the power of our conversational AI platform. The potential for a seamless end-to-end sophisticated NLP bots which can resolve queries with multiple accents is very high, particularly in the context of a multicultural customer universe in the GCC,” said Gaurav Singh, Founder & CEO.

Martin, Chief Information Officer at Watania said: “Innovation has been a key driver for Watania, and the deployment of our end-to-end motor insurance powered by Verloop.io, ensures our customers are treated to the best experience. We are evolving with the help of cutting-edge technology to new frontiers of customer relationships by providing them the convenience of buying motor insurance and handling queries and issues that get resolved across WhatsApp, Web and Facebook Messenger.”

Artificial Intelligence is a major demand driver particularly with customers’ transitioning to digital interaction and self-service for routine insurance inquiries and service requests. A recent Verloop study has found that using conversational AI, which leverages Natural Language Processing (NLP) and Natural Language Understanding (NLU), improves customer satisfaction (CSAT) with 65 percent of them preferring self-service.

Gaurav Singh, Founder & CEO, Verloop.io said “With automation deployment, users will now have a frictionless and a seamless experience which will lead to a much better and augmented customer experience. Watania is a truly innovative insurance brand committed towards digital transformation. We are proud to work with them to offer the first of a kind automation on motor insurance and be a part of their transformational journey.”

With the help of Verloop.io’s bots, brands can offer support on multiple channels (such as WhatsApp, Web, in-apps, Facebook messenger, etc) to enhance customer experience without impacting operational expenses.  Verloop.io’s super bots can cater to multiple verticals and support 14 languages including English, Arabic, Spanish, Hindi, Tamil, Telugu, Kannada amongst others. These bots have been built on robust AI and ML models and are powered by multilingual NLP architectures and training paradigms.

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