Emirates NBD, a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region, won four major recognitions by Euromoney affirming the bank’s status as a digital banking leader among its peers in the region.
Emirates NBD was awarded ‘Best Bank in the Middle East’ and ‘Best Bank in the UAE’, at the Euromoney Excellence Awards 2023 in recognition of its solid financial and operational performance in the past year and for its continuous focus on product and service innovation to create a frictionless customer experience, further reinforcing Emirates NBD’s standing as the bank of choice for customers, employees and shareholders.
The bank was also lauded for its strides in the digitisation of banking services within the UAE and wider region and named ‘Middle East’s Best for Digital’ at the Euromoney Global Private Banking Awards 2023. Emirates NBD holds a solid track record of pioneering several first-to-market innovations and digital-first banking solutions focussed on delivering a seamless and superior customer experience. Adoption of the bank’s digital products and services continued to ramp up through 2022, with 84% of customers becoming digitally active and contactless payments increasing rapidly accounting for about 95% of all point-of-sale transactions. An enhanced version of the bank’s mobile app ‘ENBD X’ was also launched to deliver a new standard in customer experience.
Acknowledging the bank’s capabilities in Wealth Management and Private Banking in the UAE, Emirates NBD also received the award for ‘Best Domestic Private Bank’. Providing clients world class investment advisory services on par with international standards, Emirates NBD Wealth Management offers its customers the value-added advantage of in-depth knowledge of the region.
Commenting on the win, Hesham Abdulla Al Qassim, Vice Chairman and Managing Director at Emirates NBD said, “We are pleased to be awarded with four prestigious titles at this year’s Euromoney Excellence Awards and Euromoney Global Private Banking Awards. This recognition is testament to the tireless efforts of our management team and employees for the last 60 years in ensuring that Emirates NBD continues to lead the way for the region’s banking sector in customer experience, digital innovation, and corporate and social responsibility. We would also like to express our sincere gratitude to all our valued shareholders and customers whose patronage and support helps us continue to achieve these distinctions.”
Shayne Nelson, Group CEO at Emirates NBD said: “Winning these four prestigious industry awards is yet another proud moment for Emirates NBD, following our record financial performance over the last year. It reinforces our position as industry leaders, underpinned by our commitment to innovation, financial excellence and above all, our customers. Looking forward, we are now very well positioned to continue enabling our customers’ success especially by offering them the best digital banking solutions. In doing so, we will also carry forward Emirates NBD’s proud legacy of supporting Dubai’s remarkable growth and innovation story, and that of our nation too just like we have over the last 60 years.”
The prestigious recognition at the Euromoney Award for Excellence and Euromoney Global Private Banking Awards 2023 is the latest in a series of accolades received by the bank. Emirates NBD was named ‘Best Bank in the UAE’ by Global Finance World’s Best Banks 2022 Awards and was also ranked as a Market Leader in Corporate Banking, ESG and Investment Banking categories and as Highly Regarded in the Digital Solutions category within Euromoney Market Leaders in 2022.
