Oman Air, the national airline of the Sultanate of

Oman, has been awarded the 2023 Five-Star Major Airline rating by the Airline

Passenger Experience Association (APEX). The award was announced on 26

October 2022 during the annual APEX/IFSA Expo in California, US. It’s the third

consecutive year the airline has received the award, which measures customer

feedback in a range of metrics including seat comfort, cabin service, in-flight

meals and in-flight entertainment. 

Eng. Abdulaziz Al Raisi, Chief Executive Officer of Oman Air, said, “The airline

industry continues to evolve and with it, guest expectations. At Oman Air, our

vision has remained constant. We continue to work hard to elevate our guest

experience with new innovations in aircraft design and a greater focus on well-

being, while staying attuned to their needs and feedback. Our guests are the

reason we do what we do, and we are indebted to them for their support in

making this achievement possible. This award is not just a win for us, but for all

of Oman, building on our reputation as an all-round ‘five-star’ destination.”

The APEX Official Airline Ratings™ is the first airline rating program based solely

on certified passenger feedback and insights gathered through TripIt® from

Concur® , the world’s highest-rated travel-organising app. Using a five-star scale,

nearly one million flights have been rated by passengers across more than 600

airlines from around the world and independently certified by a professional

external auditing company.

The award is the latest in a string of accolades Oman Air has received from

APEX, including most recently the 2022 Passenger Choice Award® for Best Seat

Comfort in the Middle East, as well as the Five-Star Major Airline rankings for

2022 and 2021.