Dubai, UAE; 28 January 2022: Islamic Arab Insurance Company (“SALAMA”), the UAE’s largest Shari'ah compliant Takaful solutions provider, today announced that it has once again been named ‘Takaful Specialist of the Year’ at the MENA Insurance Review Awards (MENAIR), held on January 25, 2022.
The award recognizes SALAMA's market-leading Islamic insurance solutions, as well as the high standards of customer service and scaling of digital capabilities.
Commenting on the award, Fahim Al Shehhi, CEO of SALAMA, said, “I am happy that SALAMA has been named 'Takaful Specialist of the Year' for the second year in a row. For us, this industry recognition is the culmination of the many steps we have taken over the past two years in developing Takaful solutions and advancing our digital transformation, while delivering high levels of operational efficiency and customer service. In recent years, especially since the pandemic outbreak, we have not only continued to serve our partners, but also increased our efforts to digitize customer journey end to end. From faster customer onboarding to instant policy issuance and online card activation, we are always striving to make high quality Takaful solutions accessible to everyone in the most convenient way. With this at heart, the journey to secure our future together continues”.
Recently, SALAMA was awarded the ‘Participating Insurer’ status by the Dubai Health Authority because of the insurer's ability to provide affordable insurance coverage, handle large volume of business, and deliver a high level of operational efficiency and customer service.
Over the past year, SALAMA has advanced its digitalization journey with the launch of a new "direct-to-customer" approach, offering its Islamic insurance solutions in health, automotive and home segments via digital channels. This digitized omnichannel approach provides customers with seamless access to essential insurance services at an affordable price, from the comfort and safety of their home or office through a quick, paperless onboarding.
SALAMA is also among the few Takaful companies to offer an end-to-end online policy issuance where customers can purchase their auto, health and home insurance online, make payments and have their policy issued within 10 minutes.
SALAMA stands as the largest sharia'h compliant Takaful operator with 'AAA" capital adequacy rating as per S&P. SALAMA remains committed to serving partners and customers while enhancing shareholder returns in 2021 and beyond.
